lesson 11 投诉及索赔
  complaint and claim
  01 here are several complaints about the latest shipment for you to handle.
  这是最近一批货的一些投诉，需要您处理。
  单词释义 complaint [k?m?ple?nt] n. 投诉，抱怨
  02 what if the complaint is about high price?
  如果是关于价格过高的投诉，该如何处理？
  语法提要
  what if 在这里用于提出假设，意思是“假如……怎么办”“要是……将会怎样”，其后的句子可以用一般现在时，也可以用虚拟语气，即用一般过去时或should+动词原形。
  03 i am not very satisfied with your service.
  我对你们的服务不太满意。
  类似表达
  i am not content with your service. / your service is not so satisfactory. / your service made me feel uneasy.
  04 he will sue the company for damage.
  他将控告那家公司，要求赔偿损失。
  单词释义 sue [su:] vt. vi. 起诉，控告
  05 we have a complaint about the quality.
  我们要投诉质量问题。
  词组释义 complaint about... 关于……的投诉
  06 what can we do to compensate you?
  我们要怎样做才能补偿您？
  类似表达
  what can we do to make you feel better? / how can we make it up to you?
  07 the goods you sent to us are far below the standard stipulated in the contract.
  贵方运来的货物远远低于合同所规定的标准。
  单词释义 stipulate [?st?pj?le?t] vt. vi. 在协议中规定，约定
  08 a claim against the exporter for the shortage of goods will be lodged by us in two days.
  我方两天内将向出口商提出货物短缺的索赔。
  词组释义 lodge a claim 提出索赔
  09 they do have enough evidences for lodging the claim.
  他们确实有足够的证据提出索赔。
  单词释义 evidence [?ev?d?ns] n. 证据
  10 we are here on the purpose of making a claim of the latest shipment.
  我们到这儿是来对最近的一批货提出索赔的。
  词组释义 make a claim 提出索赔
  11 i'm afraid we couldn't consider your claim as requested for the evidence you provided is inadequate.
  恐怕我们不能考虑贵方的索赔要求，因为贵方所提供的索赔证据不充分。
  单词释义 inadequate [?n??d?kw?t] adj. 不充足的，不适当的
  12 we are compelled to reserve the right to lodge a claim against you.
  我们不得不保留向贵方提出索赔的权利。
  词组释义 be compelled to do 迫不得已去做，不得不去做
  13 if your claim against us is reasonable, we'll be sure to settle it according to the contract.
  如果贵方向我方的索赔是合理的，我们一定按合同照办。
  单词释义 settle [?setl] vt. 解决，安排 vi. 定居，下沉
  14 the two parties are working on the claim clause of the latest shipment.
  双方正在就最近一批货的索赔条款进行商议。
  类似表达
  the claim problem of the latest shipment is under negotiation now.
  note
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